Refund policy
Refund & Return Policy
We want customers to feel comfortable when shopping with Long Jump Inc. This Refund & Return Policy explains how Long Jump Inc (“we”, “us”, or “our”) handles return requests, refunds, and related matters for orders placed through our website.
Scope
This Policy applies to purchases made directly through our official website and delivered within the United States. We currently serve customers located in the U.S. only.
Return Window
Unless a different return condition is stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.
Return requests made after the 30-day period may not be accepted.
Return Conditions
To qualify for a return and refund, the item must meet the following conditions:
The item must be unused, clean, and in its original condition
All original packaging, protective materials, labels, manuals, parts, and accessories must be included
Proof of purchase must be provided, such as an order number or confirmation email
If an item is returned with signs of use, missing parts, damage, stains, scratches, dents, water exposure, or improper handling, we may reject the return or issue only a partial refund.
For children’s toys, wooden play items, and related gift products, returned items must be complete and free from wear, damage, or missing components.
Contact Us Before Returning
Please contact us before sending back any item. We may use different warehouse locations or logistics partners, so the return address may vary by order.
Do not send returns to our office address unless we have confirmed this in writing.
Before returning an item, please contact our support team within the return period:
Email: info@longjumpkid.com
Phone: +1 (719) 964-5430
Please include your name, order number, the item you wish to return, and the reason for the return.
If your return request is approved, we will provide the correct return address and any required instructions. Returns sent without approval or to an incorrect address may not be processed or refunded.
Return Shipping Costs
If the return is caused by our error, such as sending the wrong item or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the issue.
If the return is due to personal reasons, including change of mind, personal preference, or ordering the wrong item, the customer is responsible for return shipping costs.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or approved by us.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 calendar days after delivery.
Please provide your order number and clear photos or videos showing:
The product
The damaged or defective area
The outer shipping box
The inner packaging materials
After reviewing the information, we may offer a replacement, partial refund, or full refund where appropriate.
Refund Process
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method only.
Please allow 7–14 business days for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original item according to this Policy and place a new order through our website.
Final Sale Items
Items marked as “Final Sale,” “Non-returnable,” or similar wording are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Changes to This Policy
We may update this Refund & Return Policy from time to time. The latest version will be posted on our website with an updated “Last Updated” date. Continued use of our website after changes means you accept the updated Policy.
Contact Information
If you have any questions about this Refund & Return Policy or need return assistance, please contact us:
Long Jump Inc
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Phone: +1 (719) 964-5430
Email: info@longjumpkid.com